Provides quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
在客人入住，居住以及退房期間始終快速響應客人的需求，并提供高效，禮貌的提供優質的服務。
Maintains strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality.
在信用卡及現金交易，賬戶管理，制作單元鑰匙/門卡及客戶信息保密等方面嚴格執行相關的安全程序。
Operates switchboard effectively, handling all calls promptly and professionally, greeting all callers according to hotel policy and transfer all calls to relevant rooms/departments responding to requests quickly and efficiently.
正確的操作電話交換機，根據酒店標準快速，專業的接聽所有來電，并迅速高效的轉接至相應的房間/部門。
Full utilization of the Guest Relations system ensuring accuracy in use. Log and inform your supervisor of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
正確并充分使用客戶關系操作系統。如系統登陸及操作有任何問題，需及時告知主管。積極提供任何關于提高目前系統及操作流程的建議。
Participates in scheduled training and development programs provided by hotel to improve self and department standards and attend departmental meetings as required.
參加酒店的各類培訓或拓展課程以提高自身業務水平，出席部門例會以掌握部門工作標準。
Follows hotel procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manual.
遵守酒店關于儀容儀表，績效考評標準，職業衛生及安全，緊急預案，以及出現在員工手冊/部門操作守則/公司政策守則上的其他相關政策及流程。
To execute any other duties as assigned by company or line manager.
執行酒店或直接上級安排的其他工作。
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